This will allow changes to be rolled out in an effective and efficient manner.Ĭhange Management complements Project Management by supporting the human element. When used correctly, Change Management can enable organizational change by delivering messaging around a project, helping end-users understand the need for the change, explaining how to resolve any potential issues that may arise after the change has happened, and expressing to end-users that there are people who will be there to support them if needed. So, think of Change Management as the cheerleader for a project. It helps organizations plan, manage, and reinforce changes to get out in front of potential issues and fix them before they arise. An effective Change Management plan is the solution to this problem. Often end-users or employees do not fully understand or appreciate the need for a change or how to adapt to new processes on their own. Major organizational changes typically lead to uncertainty, fear, anxiety, confusion, resistance, and rebellion. These are the core Change Management principles. Project Management and Change Management processes work hand and hand to ensure that when a project is completed that everyone affected is prepared, trained, and aware of the change, thus mitigating any potential issues that might arise. These changes usually occur as projects are completed, which is why these two topics are so closely related. Whereas Project Management focuses on the tasks and activities needed to complete a job, Change Management focuses on the people and how they are affected by changes made within the organization. Simply stated, Project Management is the process of completing a project by starting at point A and arriving at point B. These jobs or projects are driven to completion by Project Managers who successfully guide project participants to apply their skills, knowledge, tools, and experience to complete the job. This causes the project to quickly become complicated to follow or manage.Īt its core, Project Management is the planning, executing, monitoring, and completing large internal jobs. This change often occurs when complexities arise, like sizeable multi-step tasks that need to be completed in order to move on to the next step or collaboration with other team members to complete a critical phase of the project. However, there are instances when a project goes from routine and easy to overwhelming and demanding. Let’s dive into each one of these individually.įor most people, the term Project Management is used often enough in business that most understand what it entails. Understanding what those differences are and how PM and CM work together to manage, monitor, and optimize projects and changes is critical for an organization’s success. Although they involve people and processes within an organization’s ITSM and ITIL processes, they have a few key differences. Additionally, they can be very similar in function, so understanding the difference between the two can be challenging. Project Management (PM) and Change Management (CM) are two prevalent software solutions in most Service Desk software suits. What are the differences, and how do they play a role in your organization’s ITSM and ITIL processes?
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